Refunds

1. Try before you pay

Every PTA starts with a 30-day free trial, with everything switched on and no card needed. You only pay if you decide to carry on.

2. Yearly payments

PTA Central is paid a year at a time, in advance. It doesn’t renew automatically: you choose to pay for each year.

3. Refunds on renewal

If you pay for a new year and change your mind, tell us within 14 days of the payment. If nobody at your PTA has used PTA Central since it was paid (no one has signed in to the members’ area or the app, and nothing new has been published or sold), we’ll refund the payment in full.

4. Other situations

• Paid twice by mistake? We’ll refund the extra payment in full.
• If we end your PTA’s service when you haven’t broken our terms, we’ll refund the unused part of your year.
• The optional set-up service is refunded in full if you cancel before we’ve started work.
• Sponsorships are refunded to the business that paid, on the same terms.

Otherwise, a year that’s been paid for and used isn’t refundable, but your site keeps working until the end of that year.

5. How to ask

Email hello@ptacentral.co.uk from the address your PTA uses with us, with your PTA’s name. Refunds go back to the card that paid, normally within 5 to 10 working days of us agreeing them.